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| Advanced Managed Services |
Standard Plans |
Desktops/Laptops Call for Pricing 630.627.5756
- Patch management
- Asset and inventory tracking
- System and Windows event log monitoring
- Support Platform available for request services
- Automated health reports
- License tracking and reporting
- Hardware and software acquisition support
- Remote control
- Service ticketing
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Servers Call for Pricing 630.627.5756
- Patch management
- Asset and inventory tracking
- System and Windows event log monitoring
- Support Platform available for request services
- Automated health reports
- License tracking and reporting
- Hardware and software acquisition support
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Premium Plans
All Standard Plan Features Plus…… |
Desktops/Laptops Call for Pricing 630.627.5756
- Unlimited phone support 2
- Unlimited remote support 2
- Antivirus software management
- Hardware vendor service coordination (warranty dispatch)
- End User Support portal
- Desktop Optimization 3
- Hardware/System change notification
- Network access support 4
- Priority response escalation for after hours support 5
- User account setup and management
- Depot (at ABCS office) new hardware build-out and basic configuration of system OS
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Servers Call for Pricing 630.627.5756
- Unlimited phone support 2
- Unlimited remote support 2
- Server/Network Antivirus software management
- Hardware vendor service coordination (warranty dispatch)
- Server/Network administration and maintenance
- MS Exchange maintenance
- Server optimization and tuning 3
- System/Network outage recovery services
- End User Support portal/web interface
- Hardware/System change notification
- Priority response escalation for after hours support 5
- Depot (at ABCS office) new hardware build-out and basic configuration of system OS
- Provide issue analysis
- Track issues through resolution
- Assist with system and budgetary planning
- Serve as technical liaison to other vendors
- Regular scheduled status meeting
- Onsite/Project services credit hours
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1 Requires the client to have a Sonicwall firewall.
2 Unlimited regular remote and phone support during regular business hours.
3 Based on Advanced Business Computing Services best practices.
4 Unit to be supported MUST be part of clients {AMS} inventory.
5 Premium support clients receive priority support after-hours, on weekends and during holidays.
6 Billed separately once any labor hours, if any, have been exhausted. |
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